Provider Terms

1. 1.1
   Parties. This Agreement is between Health Tourism Inc., a corporation organised under the laws of the State of Delaware, United States, registered office 7 Times Square, 19th Floor, New York, NY 10036, United States (“HTI”), and the Provider identified in the Order Form. It governs the Provider's listing on, advertising on and supply of services through Health-Tourism.com and its related channels (the “Service”).
2. 1.2
   Succession. Health Tourism Inc. has succeeded Find Global Care Ltd. (“FGC”) as operator of the Service and as party to every agreement between a Provider and FGC relating to it. Each such agreement continues on these Provider Terms, with HTI assuming FGC's rights and obligations; references to FGC in an Order Form, invoice, insertion order or correspondence are to be read as references to HTI. Fees, Plans and term dates agreed with FGC are unchanged.
3. 1.3
   Acceptance and authority. By signing an Order Form, selecting a Plan, activating a Listing or using the Provider Panel, the Provider accepts this Agreement. The individual doing so warrants that they are authorised to bind the Provider. If the Provider is a group, each listed facility is bound and the signatory warrants authority for all of them.
4. 1.4
   Order of precedence. In case of conflict: (1) special terms in a signed Order Form, (2) these Provider Terms, (3) the Patient Documents where they impose obligations on Providers, (4) Service documentation. Provider's own purchase-order or standard terms do not apply.
5. 1.5
   Business users. The Provider contracts as a business. Where the Provider is established or offers services to Patients in the European Union, Regulation (EU) 2019/1150 on platform-to-business relations[1] applies to this Agreement and HTI complies with it, including as to ranking transparency, changes to terms, restriction and termination, and complaint handling.

Provider, you

The hospital, clinic, medical center, physician, dentist, laboratory, facilitator, travel or accommodation business or other legal entity identified in the Order Form that lists on or supplies services through the Service.

Order Form

The online or signed order, plan selection or insertion order that identifies the Provider, the Plan, the fees, the term and any special terms. The Order Form and these Provider Terms together are the “Agreement”.

Plan

A listing, advertising or package-distribution plan described on the Service or in the Order Form, including its fees, placements and term.

Listing

The Provider's profile on the Service: facility and department pages, clinician profiles, treatments, prices, accreditations, photographs, videos, packages and replies to patients.

Patient

A person who sends an Enquiry to, or books a Package from, the Provider through the Service, and anyone they act for.

Enquiry Data

Personal data of a Patient disclosed to the Provider through the Service, including health data and medical records.

Package

A bundle of services offered by the Provider at a stated price and bookable through the Service under the Terms of Use and the Refund Policy.

Commission

The percentage of the Package price, stated in the Order Form, payable to HTI for a Booking made through the Service.

Provider Panel

The secure interface through which the Provider manages its Listing, receives Enquiries and replies to Patients.

Patient Documents

The Terms of Use, Privacy Policy, Disclaimer, Refund Policy and Community Guidelines that govern Patients' use of the Service, which the Provider undertakes not to undermine.

1. 3.1
   Eligibility. The Provider warrants that at all times during the Agreement it: (a) holds every licence, registration and permit required by the law of the country where it operates to provide the services it lists, including any medical-tourism intermediary authorisation required of facilitators[13]; (b) employs or engages only clinicians who are licensed and, where stated, specialist-certified in that country; (c) holds professional-liability (malpractice) insurance appropriate to its services; (d) complies with the health-advertising, consumer-protection and data-protection laws of its country and of the countries whose Patients it targets; and (e) is not subject to sanctions and is not owned or controlled by a sanctioned person.
2. 3.2
   Trader information. Before the Listing goes live the Provider supplies, and keeps current, its legal name, registration number, address, VAT or tax identifier, the name of a legal representative, bank details for remittances, a copy of its operating licence and evidence of insurance, and a self-certification of compliance with this Section. HTI verifies this information against official sources where possible, as the Digital Services Act requires of marketplaces for traders[2], and displays the Provider's trader status and country of establishment to Patients[3].
3. 3.3
   Verification of credentials. HTI verifies licences and accreditations the Provider claims by checking the issuing body's public register at listing and at least annually, and displays the result and the date to Patients. The Provider must notify HTI within 5 business days if any licence, accreditation, certification or insurance is suspended, withdrawn, restricted or not renewed, or if a clinician's registration changes. Displaying an accreditation HTI could not verify, or that has lapsed, is a material breach.
4. 3.4
   Accuracy of the Listing. The Provider is solely responsible for the content of its Listing and its replies to Patients and warrants that they are accurate, complete, current, lawful, not misleading, and that prices include everything the Listing says they include. Before-and-after images must show the Provider's own patients with their documented consent. Claims of success rates, rankings or awards must be substantiated on request within 5 business days.
5. 3.5
   HTI's discretion. HTI may decline to publish, require changes to, label or remove any Listing or content that it reasonably believes breaches this Agreement, the law, the Patient Documents or HTI's published content standards, or that would expose Patients to risk, giving the Provider a statement of reasons and an opportunity to cure where the circumstances allow (Section 11).
6. 3.6
   Access and security. The Provider is responsible for the people it authorises to use the Provider Panel, must keep credentials confidential, enable two-factor authentication, remove users who leave within 1 business day, and notify HTI immediately of any unauthorised access.

1. 4.1
   Fees. The Provider pays the Plan fees and the Commission stated in the Order Form. Fees are exclusive of taxes; the Provider pays any VAT, GST, sales or withholding tax, grossing up where withholding applies, except taxes on HTI's income. Invoices are payable within 14 days unless the Order Form states otherwise; HTI may charge interest at 1% per month (or the maximum lawful rate, if lower) and suspend placements for undisputed invoices more than 30 days overdue after 10 days' notice.
2. 4.2
   Automatic renewal. Unless the Order Form says otherwise, a Plan renews automatically at the end of its term for successive terms of the same length at the then-current fee, unless either party cancels before the renewal date. HTI sends a renewal reminder by email to the Provider's billing contact between 15 and 45 days before each renewal date stating the renewal term, the fee and how to cancel, and obtains the Provider's affirmative consent to the auto-renewal at sign-up, in compliance with the automatic-renewal laws that apply[8][9].
3. 4.3
   Cancellation. The Provider may cancel the renewal of a Plan at any time with effect from the end of the current term through the Provider Panel (one click under Billing), through our provider contact form or by any other means that reaches HTI; cancellation is never harder than sign-up. Fees for the current term are not refunded except as Section 11 provides.
4. 4.4
   Price changes. HTI may change Plan fees or Commission rates with at least 30 days' written notice before the change takes effect at the next renewal. The Provider may cancel the Plan with effect from the change date instead of accepting it.
5. 4.5
   Commission. Commission is earned on every Booking of a Package made through the Service and on any Booking of the same Patient with the Provider within 12 months of the Enquiry (“attributed Booking”), whether completed through the Service or directly, except where the Patient demonstrably knew the Provider before the Enquiry. HTI deducts Commission from Package payments it collects; for attributed Bookings paid directly the Provider reports them monthly and HTI invoices the Commission.
6. 4.6
   Non-circumvention. The Provider shall not induce Patients introduced through the Service to transact outside it to avoid Commission, and shall not include contact details in a Listing or a first reply designed to move the conversation off the Service before an Enquiry is answered. Patients remain free to contact the Provider directly.

1. 5.1
   Independent controller. On receiving Enquiry Data the Provider becomes an independent controller (or equivalent under its law) of that data. HTI and the Provider are not joint controllers, and the Provider does not process Enquiry Data on HTI's behalf. Each party complies with the data-protection and health-privacy law applicable to it; a U.S. Provider that is a HIPAA covered entity treats Enquiry Data as protected health information from receipt[12].
2. 5.2
   Purpose limitation. The Provider may use Enquiry Data only to respond to the Enquiry, assess and treat the Patient, perform a Booking, comply with its legal obligations and defend legal claims. The Provider shall not: use Enquiry Data for marketing to the Patient without the Patient's separate, documented consent; sell, rent or disclose it to any third party other than clinicians and processors involved in the Patient's care; use it to build profiles or audiences; or combine it with data about the Patient from other sources for purposes unrelated to the Enquiry.
3. 5.3
   Security. The Provider shall protect Enquiry Data with administrative, technical and physical safeguards appropriate to health data — at minimum encryption in transit and at rest, access limited to staff who need it, logging, and secure disposal — and shall ensure that staff who access the Provider Panel are trained and bound by confidentiality. Enquiry Data must be downloaded from the Provider Panel only to systems meeting these standards.
4. 5.4
   Breach notification. The Provider shall notify us through our security report form within 48 hours of becoming aware of any actual or suspected unauthorised access to, loss of or disclosure of Enquiry Data, cooperate with HTI's investigation, and bear the costs of notifications required by law that arise from its breach. HTI will tell the Provider within 72 hours of a breach of HTI's systems affecting the Provider's Enquiries.
5. 5.5
   Patients' rights. The Provider shall respond to Patients' data-protection requests under its own law and shall act on access, correction, deletion and objection requests forwarded by HTI within 30 days, confirming completion to HTI. Where a Patient withdraws consent, the Provider shall stop processing except as its law requires.
6. 5.6
   Cross-border transfers. The Provider acknowledges that Enquiry Data may originate from the EEA, the UK, Switzerland and other jurisdictions with transfer restrictions, that the transfer to the Provider takes place at the Patient's explicit request and with their consent, and that the Provider shall provide the protections its own law and this Section require. Where HTI requires it, the Provider shall enter into Standard Contractual Clauses[7] or an equivalent instrument as data importer.
7. 5.7
   Retention and return. The Provider shall delete Enquiry Data of Patients who did not become its patients within 24 months of the last contact, unless its law requires longer retention, and on termination of this Agreement shall continue to protect Enquiry Data it lawfully retains under this Section.
8. 5.8
   Provider personnel. HTI processes the personal data of the Provider's personnel as described in Section 15 of the Privacy Policy; the Provider shall inform its personnel accordingly.
9. 5.9
   Audit. HTI may ask the Provider, not more than once a year unless following a breach or complaint, to complete a data-protection questionnaire and to provide evidence of its safeguards, and may suspend the Listing if the Provider fails to do so within 30 days.

1. 6.1
   The Provider is the seller. A Booking creates a contract between the Patient and the Provider for the services in the Package. The Provider is responsible for performing the Package, for the accuracy of its description, inclusions, exclusions and price, and for complying with the consumer-protection, tax and health law that applies to the sale.
2. 6.2
   Limited payment collection agent. The Provider appoints HTI as its limited agent for collecting Package payments and deposits from Patients. Receipt of payment by HTI discharges the Patient's obligation for the amount received. HTI remits collected amounts, less Commission, taxes HTI must withhold, refunds and chargebacks, to the Provider's designated account in accordance with the remittance schedule in the Order Form (by default, 7 days after the Patient's treatment start date, or 30 days after payment for deposits where the Package terms so provide). HTI is not a bank or escrow agent; funds are held with a regulated payment institution.
3. 6.3
   Eligibility Confirmation. The Provider shall review the Patient's records and, where clinically required, examine the Patient, and shall confirm or decline Eligibility Confirmation promptly and before the Patient incurs non-refundable travel costs where possible. The Provider shall not perform a treatment for which it has not given Eligibility Confirmation.
4. 6.4
   Refund Policy. The Provider accepts and shall honour the Refund Policy for every Booking, including the full refund where Eligibility Confirmation is not given or the Provider cancels or makes a material change, the cancellation schedule, the 10% cap on documented non-recoverable costs, and the dispute procedure. Where HTI has already remitted funds, the Provider shall pay the refund within 14 days of HTI's instruction, failing which HTI may offset against future remittances and suspend the Listing.
5. 6.5
   Price integrity. The Provider shall not charge a Patient more than the confirmed Package price for the included services, shall disclose and itemise any additional services before providing them, and shall not require payment for included services at the facility.
6. 6.6
   Taxes and invoices. The Provider issues the invoice for the medical services to the Patient under its own tax law and is responsible for all taxes on the sale. HTI invoices the Provider for Commission.
7. 6.7
   Chargebacks and fraud. Chargebacks on Bookings are allocated to the party whose breach caused them; where none, to the Provider as seller. HTI may hold a reserve of up to 10% of monthly remittances for 60 days where the Provider's chargeback or refund rate exceeds 2%.

1. 7.1
   Sole responsibility. The Provider is solely responsible for all clinical decisions, treatment, aftercare and outcomes, for the acts and omissions of its clinicians and staff, and for its facilities and equipment. HTI does not provide, supervise, direct or participate in medical care and makes no clinical judgement about any Patient or Provider.
2. 7.2
   Standards. The Provider shall provide services in accordance with the law and professional standards of its country, the standards of any accreditation it displays, and good international medical practice, including: obtaining the Patient's informed consent in a language the Patient understands and documenting it; disclosing the identity and credentials of the treating clinician before treatment; providing written discharge instructions, medication information and a treatment summary for the Patient's home doctor; and arranging or advising on follow-up care.
3. 7.3
   Insurance. The Provider shall maintain professional-liability (malpractice) insurance and general-liability insurance customary for its services and country with reputable insurers, shall provide certificates on request, and shall notify HTI of any lapse within 5 business days.
4. 7.4
   Complaints and incidents. The Provider shall operate a complaints procedure, respond substantively to Patient complaints forwarded by HTI within 10 business days, and notify us through our provider contact form within 5 business days of any serious adverse event, death, regulatory sanction, licence action or litigation concerning a Patient introduced through the Service, to the extent its law permits.
5. 7.5
   Emergencies and continuity. The Provider shall have arrangements for emergencies arising during treatment and for continuity of care if it cannot complete a treatment it has started.

1. 8.1
   Licence. The Provider grants HTI a worldwide, non-exclusive, royalty-free licence to host, reproduce, adapt (for format, length and translation), display, distribute and promote the Listing and content it supplies, on the Service, in HTI's marketing, in machine-readable formats and through distribution partners, for the term of the Agreement and for 12 months after termination for archival and cached copies. The Provider warrants that it owns or has licensed all content, including images of people, and that the content infringes no third-party rights.
2. 8.2
   Honest reviews. The Provider shall not: write, procure, buy or post reviews or testimonials about itself or a competitor; offer any incentive conditioned on the sentiment or publication of a review; ask Patients to remove or change honest reviews as a condition of care, a refund or a warranty; or have employees, agents or their relatives post reviews without clear disclosure of the relationship. These obligations reflect the FTC rule on consumer reviews[4] and endorsement guides[5] and the EU consumer rules on reviews[3]; breach is a material breach.
3. 8.3
   Soliciting reviews. The Provider may invite its Patients to review it through the Service's review invitation, which asks every Patient regardless of outcome, and may not select which Patients are invited.
4. 8.4
   Replies. The Provider may reply once to each review. Replies must be courteous, factual, comply with the Community Guidelines and must not disclose the Patient's identity or health information beyond what the Patient disclosed.
5. 8.5
   Conduct. The Provider shall respond to Enquiries within the time stated in its Listing, deal with Patients honestly and courteously, not discriminate unlawfully, not pressure Patients to decide, and not make clinical, price or availability statements it cannot honour.

1. 9.1
   Main parameters. In accordance with Article 5 of Regulation (EU) 2019/1150[1], the main parameters determining ranking on the Service, in order of relative importance, are: (1) relevance of the Listing to the Patient's query — specialty, procedure, destination and filters; (2) a quality score composed of verified accreditation status (weight 35%), completeness and recency of the Listing (25%), historical response time and reply rate to Enquiries (25%) and verified-review rating and volume (15%); (3) tie-breakers such as availability and distance. Patients may re-sort by price, rating, distance or response time.
2. 9.2
   Paid placement. Plans may include positions labelled “Sponsored” or “Featured”, promotional strips and newsletter mentions. Direct or indirect remuneration buys visibility in those labelled positions only and does not affect the quality score, verification status, reviews or position in unlabelled results. HTI does not accept payment to alter organic ranking.
3. 9.3
   Differentiated treatment. HTI does not offer services on the Service in competition with Providers and gives no differentiated treatment to any Provider in which it has an interest. HTI may give preferential visibility to Providers whose Listings are complete and verified and who respond quickly, as the quality score describes.
4. 9.4
   Data access. Through the Provider Panel the Provider has access to the Enquiry Data of its own Patients, to aggregated statistics about its Listing's performance, and to anonymised benchmarks. It has no access to other Providers' data. HTI has access to all data generated on the Service as described in the Privacy Policy.
5. 9.5
   Changes. HTI may adjust the ranking methodology to improve relevance and quality and will give Providers at least 30 days' notice of any material change to the main parameters, except where a change is needed to address fraud, manipulation or a legal requirement.

1. 10.1
   Laws. The Provider shall comply with all laws applicable to its Listing, advertising, services and dealings with Patients, including medical-advertising rules in its country and in the countries it targets, consumer-protection and distance-selling rules, data-protection and health-privacy law, anti-bribery and anti-kickback laws, and sanctions and export-control laws.
2. 10.2
   Claims. The Provider shall not make claims that are false, unsubstantiated, misleading or that promise outcomes, shall not use superlatives (“best”, “safest”, “No. 1”) without substantiation, and shall not display accreditations, memberships or awards it does not hold or that have lapsed.
3. 10.3
   Inducements. The Provider shall not pay or offer anything of value to HTI personnel, Patients or third parties to obtain Enquiries, Bookings, reviews or ranking, other than the fees in the Order Form.
4. 10.4
   Platform integrity. The Provider shall not scrape the Service, create fake Enquiries or accounts, interfere with other Providers' Listings, test security without permission, or use automated means to access the Provider Panel except through APIs HTI provides.

1. 11.1
   Term. The Agreement starts on the Order Form date and continues for the Plan term and any renewals until terminated under this Section.
2. 11.2
   Termination for convenience. Either party may terminate by cancelling renewal under Section 4.3 with effect from the end of the current term. HTI may also terminate for convenience on 30 days' written notice with a pro-rata refund of prepaid fees for the unused term.
3. 11.3
   Restriction and suspension. HTI may restrict the visibility of, suspend or remove a Listing or placement, in whole or in part, where it reasonably believes the Provider has breached this Agreement or the law, where a licence, accreditation or insurance has lapsed, where Patient safety or trust is at risk, or where required by a competent authority. Before or at the time of the restriction HTI gives the Provider a statement of reasons on a durable medium, identifying the facts and the grounds, and an opportunity to cure within 15 days where the breach is curable, as Article 4 of Regulation (EU) 2019/1150 and Article 17 of the Digital Services Act require where they apply[1][2]. Immediate suspension without prior notice is used only for illegal content, serious risk to Patients, repeated infringement, fraud or a legal or regulatory obligation.
4. 11.4
   Termination for cause. HTI may terminate the Agreement for material breach not cured within 15 days of notice, or immediately for breach of Sections 3.1, 5, 7.1–7.3, 8.2 or 10, insolvency, loss of licence, sanctions exposure or conduct that brings the Service into disrepute, giving a statement of reasons at least 30 days before termination takes effect except where the law, a regulator or Patient safety requires otherwise. The Provider may terminate for HTI's material breach not cured within 30 days of notice.
5. 11.5
   Complaints about restriction. The Provider may challenge any restriction, suspension or termination through the complaint-handling system in Section 12; HTI reinstates the Listing without undue delay where the complaint is upheld.
6. 11.6
   Effect. On termination: the Listing is removed; HTI remits collected funds for completed Bookings less amounts due; Bookings already confirmed are performed and remain subject to the Refund Policy; each party returns or deletes the other's confidential information; Sections 5, 6.4, 7.1, 8.1 (for the archival period), 13–15, 17 and 18 survive. Fees already paid are not refunded except as this Section provides.

1. 12.1
   Internal complaint-handling system. The Provider may complain about HTI's alleged non-compliance with this Agreement, technical issues affecting its Listing, or measures or behaviour of HTI that affect it, by submitting a complaint through the Provider Panel or through our provider contact form. The system is free, easily accessible and handled by a person not involved in the matter complained of. HTI acknowledges within 2 business days, considers complaints diligently and gives a reasoned, individualised answer within 15 business days. HTI publishes annual statistics on complaints received, their subject and handling times.
2. 12.2
   Mediation. For Providers established or offering services in the European Union, HTI identifies the following mediators with which it is willing to engage to resolve disputes not settled through the internal system: [Mediator 1, e.g. CEDR (London)] and [Mediator 2, e.g. the Netherlands Arbitration Institute]. Mediation is voluntary, HTI bears a reasonable proportion of its costs as Article 12 of Regulation (EU) 2019/1150 provides[1], and either party may go to court or arbitration if mediation fails or is not pursued.

1. 13.1
   Ownership. Each party retains ownership of its intellectual property. The Provider's content is licensed under Section 8.1; HTI's Service, software, data compilations, quality scores, marks and generated statistics remain HTI's. Aggregated and anonymised data derived from the Service belongs to HTI.
2. 13.2
   Badges and marks. HTI grants the Provider a revocable licence to display the “Listed on Health-Tourism.com” badge and, while its verification is current, the “Verified by Health-Tourism.com” badge, in the form HTI supplies and linking to its Listing. The Provider shall not alter them, imply HTI's endorsement of clinical quality, or use HTI's marks in domain names, paid search or metadata.
3. 13.3
   Feedback. HTI may use suggestions the Provider makes about the Service without obligation.

1. 14.1
   Obligation. Each party shall keep confidential the other's non-public information disclosed under the Agreement — including fees, Commission rates, performance statistics, Enquiry volumes, security information and the terms of any Order Form — use it only for the Agreement, and disclose it only to personnel and advisers who need it and are bound by confidentiality. The obligation lasts for the Agreement and 3 years after, and indefinitely for Enquiry Data and trade secrets. It does not apply to information that is public, independently developed, lawfully obtained from a third party, or required to be disclosed by law (with notice to the other party where lawful).

1. 15.1
   Mutual warranties. Each party warrants that it is duly organised, has authority to enter the Agreement and will comply with applicable law in performing it.
2. 15.2
   Provider indemnity. The Provider shall defend, indemnify and hold harmless HTI, its affiliates, officers, directors, employees and agents from and against all claims, liabilities, damages, losses, fines and expenses (including reasonable legal fees) arising out of or relating to: the services the Provider provides or fails to provide to Patients, including any personal injury or death; the Provider's Listing, content, replies and claims; its handling of Enquiry Data; its breach of this Agreement or the law; taxes on its sales; and chargebacks or refunds allocated to it. HTI will notify the Provider promptly and allow it to control the defence, subject to HTI's approval of any settlement affecting it.
3. 15.3
   No guarantee of results. HTI does not guarantee any number of impressions, Enquiries, Bookings, revenue or position in results. Statistics shown in the Provider Panel are estimates.
4. 15.4
   Disclaimer. Except as expressly stated, the Service is provided “as is” and HTI disclaims all implied warranties, including merchantability, fitness for a particular purpose and non-infringement, to the extent permitted by law.
5. 15.5
   HTI's liability. To the extent permitted by law, HTI's total aggregate liability to the Provider arising out of or relating to the Agreement in any 12-month period shall not exceed the fees paid by the Provider to HTI in that period, and HTI shall not be liable for indirect, consequential, special or punitive damages or for loss of profits, revenue, goodwill or data. Nothing limits liability for fraud, wilful misconduct, death or personal injury caused by negligence, or any liability that cannot be limited by law.

1. 16.1
   Notice. HTI may amend these Provider Terms by giving the Provider notice on a durable medium (email to the billing and legal contacts and a notice in the Provider Panel) at least 30 days before the amendment takes effect — or longer where reasonably necessary for the Provider to make technical or commercial adaptations — as Article 3 of Regulation (EU) 2019/1150 requires[1]. The Provider may terminate the Agreement before the amendment takes effect by notice to HTI; continued use after the effective date is acceptance.
2. 16.2
   Exceptions. Shorter notice applies where an amendment is required by law or a regulator, or is necessary to address an unforeseen and imminent danger to the security of the Service, Patients or Providers, or to fraud, malware or data breaches.

1. 17.1
   Law. The Agreement is governed by the laws of the State of Delaware and the federal laws of the United States, excluding conflict-of-laws rules and the UN Convention on Contracts for the International Sale of Goods.
2. 17.2
   Escalation. Disputes are first referred to the complaint-handling system in Section 12 and, for EU Providers that wish it, to mediation. Either party may seek interim relief in any competent court at any time.
3. 17.3
   Arbitration. Any dispute not resolved within 60 days is finally resolved by binding arbitration administered by the American Arbitration Association under its Commercial Arbitration Rules[11] before one arbitrator, seated in New York, New York, in English, under the Federal Arbitration Act[10]. Judgment on the award may be entered in any court of competent jurisdiction. Nothing prevents HTI from bringing proceedings in the Provider's country to collect fees or protect Patients.

1. 18.1
   Entire agreement; amendment. The Agreement is the entire agreement between the parties on its subject and supersedes prior agreements, including those with FGC, which continue only as restated here. It may be amended only as Section 16 provides or in a writing signed by both parties.
2. 18.2
   Assignment. The Provider may not assign the Agreement without HTI's consent, except to a successor of its whole business on notice. HTI may assign to an affiliate or a successor to the Service, as occurred on its succession to FGC.
3. 18.3
   Notices. Notices to HTI: our provider contact form with a copy to Health Tourism Inc., 7 Times Square, 19th Floor, New York, NY 10036, United States. Notices to the Provider: the legal and billing contacts in the Provider Panel. Email notices are effective when sent to the correct address.
4. 18.4
   Relationship. The parties are independent contractors. Nothing creates a partnership, joint venture, employment or, except for the limited payment agency in Section 6.2, agency.
5. 18.5
   Force majeure; severability; waiver; survival; language. Neither party is liable for delay caused by events beyond its reasonable control (the Refund Policy governs Patients' remedies). Invalid provisions are severed and the rest continue. No waiver by delay. Provisions intended to survive do so. The English version prevails over translations.

We keep every published version. Ask us through our legal contact form for a copy of an earlier version or a redline between two versions.