- 1.1Commitment. Health Tourism Inc. (“HTI”) is committed to making Health-Tourism.com and its apps (the “Service”) accessible to people with disabilities, consistent with the Americans with Disabilities Act and the U.S. Department of Justice's web-accessibility guidance[2], Section 508, the European Accessibility Act and the harmonised standard EN 301 549[3], the UK Equality Act 2010, and equivalent laws in the countries we serve.
- 1.2Standard. Our target is conformance with the Web Content Accessibility Guidelines (WCAG) 2.2 at Level AA[1] for all pages, forms, documents and the AI assistant. New features are designed and tested against WCAG 2.2 AA before release.
- 1.3Scope. This statement covers the public website, the enquiry and booking flows, the account dashboard, the Provider Panel, the legal documents, the Markdown twins of our pages and the chat assistant. Provider websites, embedded third-party services and PDF documents supplied by Providers are outside our control; Section 4 explains what we do about them.
On this page
Version 3.0 takes effect on 8 Dec 2026. It applies immediately to anyone who starts using the service after 8 Nov 2026. ask us for a copy or a redline.
Summary
In short: Health Tourism Inc. aims to make Health-Tourism.com accessible to everyone and targets WCAG 2.2 Level AA across the website, apps and AI assistant, in line with the ADA, the European Accessibility Act and the UK Equality Act. The Service is currently partially conformant: core journeys conform, and known exceptions — some Provider PDFs, embedded maps, live pop-ups — are listed with alternatives and being remediated. Keyboard, screen-reader, low-vision, reduced-motion, captioning and plain-language features are built in. Report a problem or ask for an alternative format through our accessibility support form; we respond within 5 business days.
Key points
- Target: WCAG 2.2 Level AA for every page, form, document and the AI assistant.
- Status: partially conformant — core journeys conform; exceptions listed with alternatives and target dates.
- Tested with NVDA, JAWS, VoiceOver and TalkBack; keyboard-operable throughout with visible focus.
- Reduced-motion respected; live pop-ups can be switched off; no time limits on forms.
- Alternative formats and help within 5 business days through our accessibility support form or phone.
- Reviewed annually and after major releases; independent audit scheduled before go-live.
1. Our commitment
In short
We want everyone to be able to use Health-Tourism.com, including people who use screen readers, keyboards, voice control, magnification or captions. Our target is WCAG 2.2 Level AA across the site, the apps and the AI assistant.
2. Conformance status
In short
The Service is partially conformant with WCAG 2.2 AA: the core journeys conform, a few known exceptions remain and are being fixed. Our last assessment date and method are stated here.
“Partially conformant” means that some parts of the content do not fully conform to the standard. The table shows where we stand against the four WCAG principles. Last assessed 8 Nov 2026 by an internal audit and automated testing (axe-core, Lighthouse) with manual screen-reader checks; an independent third-party audit is scheduled before go-live.
| WCAG principle | What we do | Status |
|---|---|---|
| Perceivable | Text alternatives for images and icons; captions for videos we produce; colour never the sole carrier of meaning; contrast ≥ 4.5:1 for text and ≥ 3:1 for interface components; reflow at 320 px and 400% zoom; text spacing adjustable | Supported |
| Operable | Everything reachable and operable by keyboard with a visible focus indicator; skip-to-content link; no keyboard traps; pointer targets ≥ 24 px; no content flashing more than three times a second; animations respect reduced-motion settings; dragging never required | Supported |
| Understandable | Page language declared; consistent navigation and labels; form fields with visible labels, instructions and error messages that say how to fix the problem; plain-English summaries on legal documents; redundant entry avoided in multi-step forms | Supported |
| Robust | Valid, semantic HTML; ARIA used only where native semantics are insufficient; status messages announced to assistive technology; tested with current versions of NVDA, JAWS, VoiceOver and TalkBack | Supported |
| Known exceptions | Some older Provider-supplied PDFs lack tags; embedded third-party maps have limited keyboard operation (an accessible address and text directions are always provided); live-activity pop-ups can be switched off in the header bell | Partially conformant · remediation in progress |
3. Accessibility features of the Service
In short
Keyboard shortcuts, a skip link, adjustable text, reduced motion, captions, an AI assistant usable by text or voice, and legal documents with plain-English summaries and a printable version.
- Keyboard: every control is reachable with Tab/Shift+Tab; menus, tabs and dialogs follow the WAI-ARIA authoring practices (arrow keys, Escape to close); press / to focus site search.
- Screen readers: landmarks (header, navigation, main, complementary, footer), descriptive headings in order, labelled form fields, live regions for search results, toasts and the AI assistant.
- Vision: text resizes to 200% without loss; pages reflow at 320 px; colour contrast meets AA; focus indicators are visible on every control; dark overlays dim rather than hide context.
- Motion and time: animations and count-ups respect the “reduce motion” setting; no time limits on forms; live-activity pop-ups can be switched off.
- Hearing: videos we produce have captions; the AI assistant works fully in text; voice calls have a text alternative.
- Cognition: plain-English “In short” summaries on legal documents, consistent layout, one task per screen in the enquiry flow, clear error messages, and a glossary of medical and legal terms.
- Documents: legal documents are printable and available as accessible Markdown; a tagged PDF is available on request.
4. Known limitations and third-party content
In short
Provider PDFs, embedded maps and videos, payment pages and WhatsApp are made by others. We give accessible alternatives where we can and ask Providers to supply accessible documents.
- 4.1Provider content. Providers supply their own listing text, images and documents. We require alternative text for images and ask for tagged PDFs; where a Provider document is not accessible, a coordinator will provide the information in an accessible format on request.
- 4.2Third-party services. Payment pages (our payment processor), WhatsApp, embedded maps and videos are provided by third parties under their own accessibility statements. We choose vendors that publish accessibility conformance reports and provide alternatives — for example a text address for every map and a telephone and email route for every WhatsApp contact.
- 4.3Remediation. Known issues are tracked with a target date; the current list and progress are available through our accessibility support form.
5. Feedback, alternative formats and complaints
In short
If anything is hard to use, tell us — we answer within 5 business days and can provide the information another way (phone, email, large print, accessible PDF). You can also complain to the authority in your country.
- 5.1Tell us. Write to us through our accessibility support form, call US +1 800 555 0199, or use the contact form. Describe the page, the problem and the assistive technology you use. We acknowledge within 2 business days, respond within 5 and tell you what we will fix and when.
- 5.2Alternative formats. We provide any page, document or enquiry reply in an alternative format — plain text, large print, accessible PDF, by telephone or by email — free of charge and within 5 business days.
- 5.3Enforcement. If you are not satisfied with our response you may complain to the U.S. Department of Justice (ada.gov), the equality or market-surveillance authority responsible for the European Accessibility Act in your member state, the UK Equality Advisory and Support Service, the Australian Human Rights Commission, or the equivalent body in your country.
- 5.4Review. This statement is reviewed at least annually and after any major release. Accessibility owner: Head of Product.
FAQ
Accessibility Statement: frequently asked questions
Short answers, each 50 words or fewer. The numbered clauses above prevail if anything here differs.
What accessibility standard do you follow?
WCAG 2.2 Level AA across the website, apps and AI assistant, aligned with the ADA, Section 508, the European Accessibility Act (EN 301 549) and the UK Equality Act. We are currently partially conformant and publish our known exceptions.
Can I use the site with a screen reader or keyboard only?
Yes. Every control is keyboard-reachable with a visible focus indicator, pages use landmarks and ordered headings, forms are labelled, and the AI assistant works fully in text. We test with NVDA, JAWS, VoiceOver and TalkBack.
A hospital's PDF isn't accessible. What can I do?
Write to us through our accessibility support form or ask your coordinator; we will provide the information in an accessible format within 5 business days and ask the Provider for a tagged document.
How do I report an accessibility problem?
Write to us through our accessibility support form, call us, or use the contact form, describing the page, the problem and your assistive technology. We acknowledge within 2 business days and respond within 5 with a fix date.
6. Changes to this document
In short
What changed, when, and why. Material changes are announced 30 days before they take effect; the current version always carries its effective date in the header.
| Version | Date | What changed |
|---|---|---|
| v3.0 | First published statement for the new Front site under Health Tourism Inc.; WCAG 2.2 AA target, conformance table and feedback route. |
We keep every published version. Ask us through our legal contact form for a copy of an earlier version or a redline between two versions.
Legal basisLaws, rules and standards referenced5 official texts linked · regulators and primary legislation first
- [1]W3C — Web Content Accessibility Guidelines (WCAG) 2.2
www.w3.org/TR/WCAG22/ - [2]ADA.gov — Guidance on web accessibility and the ADA
www.ada.gov/resources/web-guidance/ - [3]Directive (EU) 2019/882 — European Accessibility Act (applies from 28 Jun 2025)
eur-lex.europa.eu/eli/dir/2019/882/oj - [4]ETSI EN 301 549 — Accessibility requirements for ICT products and services (harmonised standard for the European Accessibility Act)
www.etsi.org/deliver/etsi_en/301500_301599/301549/03.02.01_60/en_301549v030201p.pdf - [5]U.S. Access Board — Section 508 ICT accessibility standards
www.access-board.gov/ict/
Questions about this document?
Our legal team answers questions about these terms in plain language. Privacy requests go through Your privacy choices; anything else, write to us.
Legal questions: use our legal contact form · Privacy requests are answered within 30 daysAbout this page. Health-Tourism.com is an independent platform for medical tourism — not a hospital, clinic, insurer or law firm — and does not give medical or legal advice. This page is a legal document of Health Tourism Inc.; the plain-English “In short” boxes are a guide and are not a warranty or a substitute for the numbered clauses. Translations are provided for convenience; the English version prevails. Corrections: our legal contact form.